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Privacy Policy

HVAC Lead Response ("we," "us," or "our") operates the hvacleadresponse.com website and SMS messaging service. This policy describes how we collect, use, and protect your information.

Information We Collect
We collect the following information when you use our service:

Phone numbers of individuals who text our service or submit a form
Text message content exchanged with our AI assistant
Name and appointment details provided during conversations
Website visitor data such as IP address, browser type, and pages visited

How We Use Your Information
We use the information we collect to:

Respond to service inquiries via SMS
Schedule HVAC service appointments
Improve our AI assistant and service quality
Communicate with you about your service requests

We do not sell, rent, or share your personal information with third parties for marketing purposes.

SMS Messaging
By texting our business number, you consent to receive SMS messages related to your service request. Message and data rates may apply. You can opt out at any time by replying STOP. Reply HELP for assistance. Message frequency varies based on your conversation.

Data Retention
We retain conversation data for up to 90 days to ensure quality service. After that period, data is automatically deleted.

Data Security
We use industry-standard security measures to protect your information, including encrypted data transmission and secure server infrastructure.

Third-Party Services
We use the following third-party services to operate:

Twilio for SMS messaging
Anthropic for AI processing
These providers have their own privacy policies and handle data according to their terms.

Children's Privacy
Our service is not directed to individuals under 13. We do not knowingly collect information from children.

Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date.

These terms govern your use of the HVAC Lead Response website and SMS service operated by HVAC Lead Response ("we," "us," or "our").

Service Description
HVAC Lead Response provides an AI-powered SMS assistant that helps HVAC companies respond to customer inquiries and schedule service appointments.

Use of Service
By using our service, you agree to:

Provide accurate information during conversations
Not use the service for unlawful purposes
Not attempt to abuse, disrupt, or reverse-engineer the service

SMS Terms
By texting our service number, you consent to receive automated SMS messages related to your inquiry. You can opt out at any time by replying STOP. Message and data rates may apply. Message frequency varies.

Supported carriers include but are not limited to: AT&T, T-Mobile, Verizon, Sprint. Carriers are not liable for delayed or undelivered messages.

No Guarantee of Service
Our AI assistant provides general customer service and appointment scheduling. It does not provide emergency services. If you smell gas or suspect carbon monoxide, call 911 immediately.

We do not guarantee specific appointment availability, pricing, or service outcomes. Final pricing and service details are determined by the HVAC technician on-site.

Limitation of Liability
HVAC Lead Response is provided "as is" without warranties of any kind. We are not liable for any damages arising from the use of our service, including missed appointments, service delays, or inaccurate information provided by the AI assistant.

Intellectual Property
All content, branding, and technology associated with HVAC Lead Response is our property and may not be copied or reproduced without permission.

Termination
We reserve the right to suspend or terminate access to our service at any time, for any reason.

Changes to These Terms
We may update these terms from time to time. Continued use of the service after changes constitutes acceptance of the updated terms.